Room options
About this area
Bacalar
Located in Bacalar, Hotel Laguna Bacalar is in a regional park and by the sea. Fort of San Felipe is a local landmark, and the area's natural beauty can be seen at Cenote Cocalitos and Lake Bacalar.
What's nearby
Lake Bacalar
- 1 min walk
Cenote Cocalitos
- 12 min walk
Fort of San Felipe
- 9 min drive
Laguna Bacalar Ecological Park
- 10 min drive
Manatee Sanctuary
- 66 min drive
Getting around
Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive
Restaurants
Nixtamal - 3 min drive
NAO Japanese Fusion - 4 min drive
Mr. Taco - 4 min drive
El Pejelagarto - 4 min drive
Kai Pez - 5 min drive
About this property
Hotel Laguna Bacalar
3-star hotel by the sea
A rooftop terrace, a garden, and laundry facilities are just a few of the amenities provided at Hotel Laguna Bacalar. In addition to car rentals on site, guests can connect to free WiFi in public areas.
You'll also find perks like:
- An outdoor pool
- Free self parking
- A 24-hour front desk, a front desk safe, and luggage storage
- Tour/ticket assistance and a TV in the lobby
- Guest reviews give good marks for the dining options, pool, and helpful staff
Room features
All 25 rooms have amenities such as safes.
More amenities include:
- Showers and free toiletries
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
Room service available
Things to do
Outdoor pool
Family friendly
Laundry facilities
Outdoor pool
Conveniences
Front-desk safe
Guest services
24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance
Outdoors
Garden
Rooftop terrace
Accessibility
This property does not have elevators
More
Designated smoking areas (fines apply)
TV in lobby
Room amenities
Bedroom
Bed sheets
Bathroom
Free toiletries
Shower
More
Iron/ironing board (on request)
Safe
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Bacalar
Bacalar
Parking included
Parking included
Washer and dryer
Washer and dryer
3 star
3 star
Hotel
Hotel
Policies
Check-in
Check-in from 3 PM - anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Property is also known as
Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar
5.8
We verify reviews to ensure the traveler booked with Expedia Group. Travelers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Rating 10 - Excellent. 44 out of 344 reviews" "
10 - Excellent
44
" "10 - Excellent 13%
Rating 8 - Good. 69 out of 344 reviews" "
8 - Good
69
" "8 - Good 20%
Rating 6 - Okay. 99 out of 344 reviews" "
6 - Okay
99
" "6 - Okay 29%
Rating 4 - Poor. 77 out of 344 reviews" "
4 - Poor
77
" "4 - Poor 22%
Rating 2 - Terrible. 55 out of 344 reviews" "
2 - Terrible
55
" "2 - Terrible 16%
6.3/10
Cleanliness
6.1/10
Staff & service
6.0/10
Amenities
5.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Excellent
Cody, North Liberty
Mar 7, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place
Stayed 2 nights in Mar 2022
8/10 Good
Bruce
Feb 3, 2022
Liked: Cleanliness, staff & service, room comfort
Nostalgic
We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.
Stayed 1 night in Feb 2022
2/10 Terrible
Stanley, Austin
Traveled with partner
Jan 15, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.
Stayed 1 night in Jan 2022
6/10 Okay
Francisco
Traveled with group
Nov 27, 2021
Liked: Cleanliness, staff & service
Excelente vista, poco viejo el hotel.
Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones
Stayed 1 night in Nov 2021
2/10 Terrible
Guillermo
Traveled with family and small children
Nov 23, 2021
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2021
4/10 Poor
Lynne, Champaign, Illinois
Traveled with group
Feb 19, 2020
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great view. Hotel very run down. Did not even have hot water.
Stayed 2 nights in Feb 2020
6/10 Okay
Charly
Jan 28, 2020
Liked: Staff & service
Disliked: Cleanliness
View to the lake is spectacular.Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .
Stayed 6 nights in Jan 2020
8/10 Good
Maria
Jan 9, 2020
Liked: Staff & service
Stayed 2 nights in Jan 2020
4/10 Poor
Verified traveler
Traveled with family
Jan 9, 2020
Disliked: Staff & service, property conditions & facilities
LIKED: It is placed in a very good spotDIDN'T LIKE: The staff celebrated a christmas party on the hotel premises (there is no room for this kind of parties) which was loud and extended up until 4am; The place is falling apart in pieces - way too old and is not being maintained; The room was not as clean as I would have expected
Stayed 2 nights in Dec 2019
10/10 Excellent
Verified traveler
Traveled with group
Jan 6, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel Laguna de Bacalar se encuentra muy bien ubicado, con una excelente atención y un buen servicio para realizar el tour de la Laguna de siete colores y visitar los cenotes de la misma.
Stayed 1 night in Dec 2019